Senior Manager - Reporting CoE

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job description Title Operations Lead/ Senior Manager General Ledger (Band M1) Business unit Financial Operations Reporting to General Ledger Key stakeholders R2R, GL, and Balance Sheet Reconciliation COE leads, Controllership, Market Finance, I/Co Team colleagues, Tax Direct reports Nil Context & Purpose: JLL Business Services (JBS) operates in a matrixed global environment supporting multiple clusters across AMER, APAC & EMEA regions. Employees are expected to combine operational excellence during close cycles with strong analytical capabilities, stakeholder partnership, process governance, automation adoption and continuous improvement. The organization values ownership, transparency, collaboration, controllership mindset, problem solving and leadership at all levels. Duties and Responsibilities: The M1 Team Manager is accountable for the performance, capability and control of an R2R team and the service it delivers to regional controllers and business units. The role owns service delivery, KPIs and governance for the close and reconciliation processes in scope, and leads productivity, automation and transformation initiatives. M1s build the talent pipeline through hiring, coaching and succession, and partner with senior finance leadership and controllership teams to protect close quality and deliver business value. Success is measured by team-level close timeliness and quality, control and audit outcomes, productivity gains, stakeholder confidence and the strength and engagement of the team. What the job involves: • Manages team performance and operational delivery across the close cycle. • Owns service delivery, KPIs and governance, including SLAs, controls and audit readiness. • Leads transformation and productivity initiatives, including automation and standardisation. • Builds the talent pipeline and team capability through hiring, coaching and succession planning. • Partners with senior finance leadership and controllership teams. Detailed job responsibilities are mentioned in below table: Key Responsibilities: Area Responsibilities at this level Month-End Close (MEC) Owns team close delivery against the calendar and SLAs; allocates workload and resolves capacity constraints; runs close governance (daily stand-ups, issue logs, escalation); leads post-close reviews; drives close-day reduction in partnership with controllers.