Messaging/Exchange Engineer

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy                  Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As the Messaging / Exchange Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing L3 operational support for Exchange Online, Outlook, and enterprise email security services, including Proofpoint, with a focus on service stability, platform hygiene, and timely resolution of escalated issues. Supporting Exchange Online configuration and day-to-day operations, including mailbox provisioning, permissions, retention, distribution lists, mail flow policies, and messaging hygiene activities. Troubleshooting complex Outlook, mail flow, connectivity, email delivery, and messaging security issues, coordinating remediation with Security teams and US-based platform subject matter experts as required. Taking end-to-end ownership of L2/L3 escalations, including investigation, resolution, root cause analysis, preventative actions, documentation, and follow-up. Identifying recurring issues, high-volume ticket drivers, and manual processes, and implementing configuration, automation, and process improvements to improve service stability and reduce support demand. Your Skills and Expertise  To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications: ·  Bachelor’s Degree or higher with 5 years of experience in Microsoft 365 messaging, Exchange Online, or enterprise messaging operations. AND In addition to the above requirements, the following are also required: ·    5+ years of experience supporting Exchange Online and Outlook in an enterprise production environment. ·    5+ years of experience troubleshooting messaging, mailbox, mail flow, connectivity, and email delivery issues.