Conferencing Services Engineer

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy                  Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As the Conferencing Services Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing L3 operational support for Microsoft Teams meetings, Outlook and Teams calendar integration, Teams Rooms, and enterprise conferencing services, with a focus on service stability, platform hygiene, and timely resolution of escalated issues. Troubleshooting complex meeting failures and user experience issues across audio, video, connectivity, room systems, and conferencing devices, using available telemetry and call quality metrics to identify root causes. Supporting Teams Rooms and conferencing hardware throughout the operational lifecycle, including provisioning, configuration, monitoring, maintenance, and coordination of vendor repairs or replacements. Taking end-to-end ownership of L2/L3 escalations and incidents, partnering with Facilities, Network, Endpoint, Device, and vendor teams to investigate, resolve, document, and prevent recurring issues. Identifying recurring issues, high-volume ticket drivers, and manual processes, and implementing configuration, automation, runbook, and process improvements to reduce support demand, enable L1/L2 resolution, and increase self-service. Your Skills and Expertise  To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications: ·       Bachelor’s Degree or higher AND 5+ years of experience in Microsoft Teams conferencing, enterprise meeting services, or collaboration technology operations. AND In addition to the above requirements, the following are also required: ·  5+ years of experience supporting Microsoft Teams meetings and conferencing services in an enterprise production environment.