Collaboration Services Specialist

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy                  Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As the Collaboration Services Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing advanced L3/L4 operational support for SharePoint Online, Microsoft Teams, and in-scope third-party content platforms, with a focus on service stability, platform hygiene, and timely resolution of complex escalations. Supporting site and workspace provisioning, configuration, permissions, information architecture, access models, naming standards, and lifecycle governance across enterprise collaboration services. Identifying and remediating orphaned sites, inactive or stale workspaces, excessive permissions, and permission inheritance issues, while partnering with Security and Compliance teams to address findings and reduce collaboration risk. Executing content and collaboration migrations, tenant-to-tenant transitions, restructures, consolidations, and large-scale cleanup initiatives, including merger and acquisition activities when required. Driving continuous improvement through lifecycle tooling, automation, usage reporting, runbooks, end-user guidance, root cause analysis, and shift-left improvements that reduce ticket volume and increase L1/L2 resolution and self-service. Your Skills and Expertise  To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications: ·       Bachelor’s Degree or higher AND 5+ years of experience supporting Microsoft 365 collaboration, SharePoint Online, Microsoft Teams, or enterprise content platforms. AND In addition to the above requirements, the following are also required: ·   5+ years of experience supporting SharePoint Online and Microsoft Teams in an enterprise production environment.