Manager Business Support - Mumbai

Imagine yourself… Growing your expertise and expanding your skillset with every project.   Joining a company with a proven track record of success and an exciting future.  Contributing to a brighter, safer, more sustainable future.  It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week. Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.   As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.   Learn about our leading portfolio of innovative products here! Job Requisition Summary Position: Manager – Business Support (IB) Location: Head Office, Vikhroli - Mumbai Department: Business Support / Order Management Position Overview We are looking for a results-oriented Manager – Business Support (IB) to lead the Order Management and Business Support function. The role will drive operational excellence across the Order-to-Cash (O2C) cycle, ensure timely order fulfillment and revenue realization, manage operational and customer escalations, mitigate revenue risks, and lead a high-performing team. The ideal candidate should have experience managing high-volume order processing annual business, strong people leadership capabilities, and a customer-focused approach. Experience working in a multinational/global organization managing complex, high-volume processes will be preferred. The role will require close collaboration with Sales, Service, Technical Support, Finance, Logistics, and Supply Chain teams to support business growth, operational efficiency, compliance, and customer satisfaction. Key Responsibilities Lead, coach, and develop the Order Management team, driving productivity, engagement, accountability, and performance. Set team KPIs, conduct regular performance reviews, and implement development plans. Manage recruitment, onboarding, training, and succession planning. Ensure accurate and timely order processing, fulfillment, invoicing, and revenue realization. Monitor operational performance against SLAs, policies, controls, and compliance requirements. Manage critical customer and business escalations and ensure timely resolution. Identify revenue and operational risks and implement appropriate mitigation plans. Partner with Sales, Service, Technical, Finance, Logistics, and Supply Chain teams to meet customer and business commitments.