IFM , Tech AI Manager

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Technology & AI Manager Job Summary The Technology & AI Manager serves as the strategic leader for all technology and artificial intelligence initiatives within the account. This role is responsible for developing and executing a technology roadmap that leverages AI, machine learning, and advanced analytics to drive operational efficiency, enhance client value, and create a competitive advantage. You will be the primary technology advisor to both the internal account team and the client, translating complex business needs into innovative and scalable tech-enabled solutions. Duties & Responsibilities Technology & AI StrategyDevelop and govern the account’s long-term technology and AI strategy, ensuring alignment with the Master Service Agreement (MSA) and client business objectives. Serve as the primary technology and AI advisor to the account and the client, presenting new opportunities and managing expectations. Identify, pilot, and scale new AI and technology solutions (e.g., predictive maintenance, space utilization analytics, NLP for sentiment analysis) to address business challenges. Establish and maintain a technology governance framework to manage the lifecycle of applications, integrations, and data platforms. Intelligent Performance ManagementDesign and implement an AI-enhanced performance management framework that moves beyond historical reporting to predictive and prescriptive insights. Utilize machine learning models to forecast KPI performance, identify potential risks, and recommend proactive interventions. Implement AI-driven dashboards and real-time reporting that provide the account team with actionable intelligence to optimize their performance. Lead performance discussions at quarterly business reviews, presenting not only results but also data-driven root cause analyses and forward-looking strategic recommendations. Analyze JLL’s ‘Client Voice’ satisfaction survey data using advanced analytical techniques (e.g., sentiment analysis) to uncover deeper insights. Advanced Analytics & Business IntelligenceLead all account business intelligence and data science activities. Collaborate with stakeholders to design, deliver, and maintain sophisticated BI reports and dashboards that visualize complex data and AI-driven insights. Transform raw data into actionable strategic insights using advanced analytical techniques and machine learning models.