City Lead

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    The City Lead will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.  This position needs to be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations. Lead the JLL management team in the delivery of facility management services. Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets. Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts. Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Levels and Performance Indicators with the client representative and define the mechanism to assess the performance levels of various subcontractors. Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between the client, Jones Lang LaSalle and its subcontractors. Setting annual goals for generating savings in area of such as energy and cost of maintenance operations. Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals. Maintain all records related to the performance of facility management operations on client sites. Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings. Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services. Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. Scheduled cross feedback from subcontractors and the client staff on our process to improve services level & satisfaction in organisation. Train team members on all Quality policies & procedures. Audit sub-contractors on quality of materials & upkeep of the site.