BI Support & Ticket Resolution Analyst

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy                  Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role: Combines hands-on BI development with production support. Guided by direction, requirements, approved technical patterns, priorities and acceptance criteria from a BI Lead, the analyst builds assigned portions of Power BI solutions and Streamlit applications, including report pages, visuals, filters, calculations, semantic-model components, app screens, workflows and integrations. The role also tests, documents, supports deployment and delivers bounded production fixes. Take direction from a BI Lead and deliver assigned work against approved requirements, technical patterns, priorities and acceptance criteria. Build and enhance assigned Power BI report pages, visuals, filters, drill-through, calculations and reusable report components. Implement approved measures, calculated columns, relationships, field parameters and metadata in assigned semantic-model components without redefining business metrics. Build assigned Streamlit screens, workflows, validations, interactions and supporting Python logic when included in solution scope. Configure or support approved integrations with Snowflake, Dataverse, Power Automate, APIs and other governed services. Triage Jira or ServiceNow tickets, reproduce defects and deliver bounded fixes for calculations, filters, refreshes, access, downloads, write-back, formatting, workflows and mismatched values. Create and execute unit, regression and UAT tests, validate results against acceptance criteria and document evidence and required approvals. Maintain technical documentation, ticket notes, release evidence, known-error records and troubleshooting guides, and support approved deployments. The analyst implements assigned components and bounded production fixes, but the BI Lead retains ownership of architecture, metric definitions, complex design, security exceptions and final release approval.