Assistant Manager - Program Coordination

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    The AM Program Coordinator drives the planning, coordination, and execution of facility management programs across designated city sites within JLL’s India Portfolio. This role serves as the central hub for cross-functional coordination — connecting Facility Managers, City Leads, central teams, vendors, and client stakeholders to ensure programs are delivered on time, within budget, and to the highest quality standards. Acting as a force multiplier for the operations team, the City Program Lead ensures seamless program rollouts, tracks milestones with precision, and proactively mitigates risks to protect delivery outcomes. The role demands a data-driven, digital-first approach to program delivery, with a strong focus on client satisfaction, SLA adherence, and continuous improvement. This is an ideal opportunity for a program professional looking to build deep expertise in IFM program delivery and grow into city-level or regional program management leadership. KEY RESPONSIBILITIES 1. Program Planning & Coordination 1.Develop and maintain comprehensive program plans, work breakdown structures (WBS), and RACI matrices for all city-level program rollouts. 2.Define program objectives, scope, deliverables, milestones, and success criteria in alignment with client requirements and global JLL standards and frameworks. 3.Coordinate city-level program governance including stage-gate reviews, steering committee meetings, and program kick-off sessions. 4.Track program milestones, interdependencies, and critical path activities; proactively flag deviations and implement corrective actions. 5. Support mobilization and transition programs for new site onboarding, expansions, and facility handovers. 6. Maintain a structured program risk register; identify, assess, and escalate risks with recommended mitigation strategies. 7. Manage change control processes to assess and document scope changes and their impact on cost, timeline, and quality. 8. Drive resource planning and allocation across city sites to ensure optimal utilization and program coverage. 2. Stakeholder Communication & Management 1. Serve as the primary program communication lead across Facility Managers, City Leads, central teams, and client representatives. 2. Develop and execute a structured stakeholder communication plan with defined meeting cadences, escalation protocols, and reporting timelines.