Senior Analyst - HR Operations

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. What this job involves: ·         Resolve Tier 1 queries and transactions related to core HR processes ·         Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday. ·         Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries. ·         Working with and assisting global employee/HR users from APAC, EMEA & AMR. ·         Manage Global compensation audits and reports. ·         Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue. ·         Managing semi-functional issues in Workday and EIB Validations and Mass uploads. ·         Manage One-time payments bulk uploads and comp requests. ·         Managing & Coordinating queries on Case management tool Service now effectively. ·         Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management. ·         Active participation on any new transitions and documents creation. ·         Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service ·         Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams. ·         Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes ·         Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework. ·         Ability to identify and escalate complex queries to appropriate stakeholders