Analyst, HR Operations

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it. We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like. Your Role in the Transformation As an Analyst in HR Operations EDM (Employee Data Management), you will handle complex Tier 1 inquiries, manage queue operations, and serve as an escalation point for junior analysts. You’ll ensure SLA compliance, support Workday transactions, and safeguard data integrity while contributing to process improvement and documentation. This role places you at the heart of Baxter’s transformation, where your expertise strengthens service delivery, builds trust, and enhances the employee experience. What You’ll Drive and Deliver Handle escalated Tier 1 inquiries requiring deeper investigation. Monitor queue performance and ensure SLA compliance. Coach and mentor junior analysts on customer service best practices. Identify trends in employee inquiries and recommend updates to the knowledge base. Collaborate with HRBPs and Tier 2 teams to resolve complex employee concerns. Support quality assurance by reviewing call/chat interactions. Contribute to FAQ and knowledge article development. Lead team huddles and share process updates. Process complex Workday transactions and manage escalations. Manage end‑to‑end HR operations (onboarding, movements, exits). Support Workday data integrity, audits, and reporting. Create and maintain employee documentation and records. Support system enhancements, UAT, and automation initiatives. Maintain and update SOPs and knowledge articles. Provide input on decision‑making and process improvement ideas.