L1 PAM Operations Engineer | Privileged Access Management (PAM) Operations

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position summary: We are looking for a proactive L1 PAM Operations Analyst to support day-to-day Privileged Access Management operations, primarily using Thycotic/Delinea Secret Server. The role is responsible for PAM monitoring, initial incident triage, routine access request processing, password rotation status checks and timely escalation to L2/L3 teams. The administrator will follow approved runbooks and security procedures to ensure secure privileged access and SLA compliance. Key Responsibilities: PAM Monitoring & Operations Monitor PAM dashboards, alerts, scheduled jobs and platform availability. Perform initial checks for failed password rotations, account synchronization and credential access issues. Monitor privileged account onboarding status and password rotation compliance. Perform basic health checks on PAM services and supported integrations. Identify failed jobs, access errors and account-related exceptions and escalate unresolved issues to L2. Maintain operational checklists and PAM monitoring records. Privileged Access Support Log and track privileged access requests through approved ITSM workflows. Perform authorized routine tasks for account onboarding, access updates and credential access support. Validate request approvals and required information before processing access requests. Assist with password checkout and access troubleshooting using approved procedures. Track password rotation failures and privileged account compliance exceptions. Follow least-privilege requirements and never disclose or store credentials outside approved systems. Operations & Service Management Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools. Perform initial troubleshooting using approved runbooks and standard operating procedures. Escalate critical PAM alerts, access failures and unresolved incidents within defined SLAs. Maintain accurate ticket updates, operational records and shift handover documentation. Coordinate with L2/L3, Security, Identity, Windows/Linux and Application teams. Follow ITIL Incident, Change and Request Management processes. Support routine audit evidence collection and operational reporting. Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support. Required Skills & Qualifications: 1–3 years of experience in IT infrastructure operations, access management, service desk or security operations.