Identity & Access Operations Engineer (L2) – Active Directory, LDAP & ADFS

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position summary: We are looking for a skilled L2 Identity & Access Administrator to support enterprise identity infrastructure, including Active Directory (AD), Lightweight Directory Access Protocol (LDAP) and Active Directory Federation Services (ADFS). The role is responsible for incident resolution, identity administration, authentication troubleshooting, access management, monitoring and security compliance. The administrator will work closely with L1 operations, L3 SMEs, Security and Application teams to maintain identity service availability, secure access and SLA compliance across global operations. Key Responsibilities: Active Directory (AD) Operations Provide L2 support for Active Directory incidents, alerts and service requests. Administer user accounts, groups, computer accounts, password resets, account unlocks and access permissions. Troubleshoot authentication failures, account lockouts, Group Policy issues and domain connectivity. Support AD replication, domain controller health checks, DNS and time synchronization troubleshooting. Perform approved Group Policy changes, account modifications and access-related activities. Support AD security reviews, privileged access controls and remediation of identified vulnerabilities. LDAP Operations Support LDAP directory services, connectivity and authentication-related incidents. Troubleshoot LDAP bind failures, connection issues, directory queries and access permissions. Validate LDAP configurations, service account access and directory integration with applications. Monitor directory service availability and investigate replication or synchronization issues where applicable. Coordinate with Application and Directory Services teams to resolve integration issues. ADFS & Federation Operations Provide L2 support for ADFS authentication, federation and single sign-on (SSO) incidents. Troubleshoot token issuance failures, federation errors, certificate issues and authentication problems. Perform basic health checks on ADFS services, federation servers and related components. Support approved certificate renewals, configuration changes and service validation. Troubleshoot relying-party trust and application federation issues. Escalate complex federation, claims-rule and architecture issues to L3 SMEs. Operations & Service Management Resolve identity-related incidents and service requests within defined SLAs. Monitor alerts and service health for AD, LDAP and ADFS infrastructure.