Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position summary: We are looking for a skilled L2 System Administrator to support enterprise backup and storage infrastructure. The role is responsible for backup administration, storage provisioning, incident resolution, capacity monitoring, backup failure troubleshooting, restore operations and infrastructure availability. The administrator will work closely with L1 operations, L3 SMEs, Server, Database, Virtualization and Application teams to ensure data protection, storage availability and SLA compliance. Key Responsibilities: Backup Operations Provide L2 support for backup incidents, job failures, alerts and service requests. Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools. Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems. Monitor backup job status, success rates, retention compliance and backup capacity. Execute approved restore and recovery requests for files, virtual machines and supported workloads. Support backup policy configuration, schedule changes, client onboarding and agent management. Validate backup completion and coordinate recovery testing and disaster recovery activities. Escalate complex backup platform issues and data protection risks to L3 SMEs. Storage Operations Administer and troubleshoot enterprise storage platforms, including SAN, NAS and associated storage infrastructure. Support storage provisioning, volume allocation, LUN mapping, zoning coordination and filesystem capacity activities as applicable. Monitor storage utilization, capacity, performance, latency and hardware alerts. Troubleshoot storage connectivity, path failures, mount issues and capacity-related incidents. Coordinate with Server, VMware, Database and Network teams for storage-related issues. Support storage expansion, migration, maintenance and approved configuration changes. Monitor storage thresholds and identify capacity risks before they affect production services. Operations & Service Management Resolve incidents and service requests within defined SLAs. Follow ITIL Incident, Problem, Change and Request Management processes. Support major incident restoration, root-cause investigations and corrective actions. Execute approved changes and validate service health after maintenance activities. Maintain runbooks, operational documentation, incident records and shift handover notes.