Assoc I Quality Product Surveillance

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Your Role at Baxter The Associate I, Quality Product Surveillance supports post-market surveillance activities by managing customer complaints, assessing product quality issues, and ensuring compliance with regulatory and quality requirements. This role collaborates with cross-functional teams to investigate product concerns, support regulatory reporting, and drive timely resolution of complaints. We are seeking a detail-oriented professional with strong analytical and communication skills who is passionate about patient safety, product quality, and continuous improvement. What will you be doing Manage and process customer complaints and Medical Device Reports (MDRs) across multiple product lines in accordance with company procedures and regulatory requirements. Open, document, and maintain complaint records in complaint management systems. Gather and assess complaint information through customer follow-up and cross-functional collaboration. Evaluate complaints for reportability and prepare regulatory submissions, including MDRs, as required. Support complaint investigations, product evaluations, and sample retrieval activities. Communicate with customers regarding complaint status and resolution through verbal and written correspondence. Ensure timely completion and closure of complaint records in compliance with established procedures and quality requirements. Monitor workflow, identify issues, and escalate concerns appropriately. Coordinate internal and external communications related to complaint handling activities. Participate in continuous improvement initiatives and quality projects. Provide guidance, training, and mentorship to less experienced team members when required. What will you bring 2-3 years of experience in a Current Good Manufacturing Practices regulated industry, medical device, pharmaceutical, healthcare, or clinical setting. Associate’s degree in nursing, Pharmacy, Medical Technology, Engineering, Life Sciences, or a related scientific discipline required. Bachelor's degree and/or clinical certifications such as Medical Technologist, Medical Laboratory Technician, Licensed Practical Nurse, or Registered Nurse preferred.