Assistant Manager - IT Infrastructure & Operations

Skechers India is looking for a technically proficient and proactive Assistant Manager – IT Infrastructure & Operations to manage and support IT infrastructure at its National Distribution Centre (NDC) in Taloja, Navi Mumbai. The incumbent will be responsible for ensuring the smooth functioning, availability, and reliability of IT systems, networking infrastructure, warehouse technology devices, and end-user computing equipment critical to distribution center operations. The role requires strong hands-on technical expertise, effective troubleshooting capabilities, vendor coordination, and the ability to provide remote IT support to retail stores. The ideal candidate should have prior experience in warehouse or distribution center IT environments and be comfortable working in a fast-paced, business-critical operational setup. Designation: Assistant Manager Role:  IT Infrastructure & Operations/ System Engineering Department: Information Technology (IT) Role Type: Individual Contributor Location: National Distribution Centre (NDC), Taloja, Navi Mumbai Reporting Manager: Manager – IT (Infrastructure & Operations) Experience: 5+ Years Qualification: Bachelor's or Postgraduate Degree in Information Technology, Computer Science, or related discipline Key Responsibilities 1. IT Infrastructure Management & Operations Manage, maintain, and troubleshoot IT infrastructure across the National Distribution Centre. Ensure uninterrupted functioning of desktops, laptops, workstations, printers, scanners, monitors, and peripheral devices. Execute IT hardware installations, system upgrades, preventive maintenance, and infrastructure troubleshooting. Monitor infrastructure performance, identify potential issues, and implement timely corrective measures. Support business continuity by minimizing IT-related disruptions to warehouse operations. 2. Warehouse Technology & Device Support Configure, manage, and troubleshoot Zebra handheld terminals, barcode scanners, mobile computing devices, and thermal/label printers. Provide technical support for warehouse-specific IT equipment used in inventory management, scanning, dispatch, and logistics operations. Troubleshoot device connectivity, printing errors, hardware failures, and configuration-related issues. Coordinate with warehouse operations teams to ensure the availability and reliability of business-critical devices. Work with external vendors for device repairs, replacements, maintenance, and technical escalations. 3. Network & Server Infrastructure Provide Level 1 technical support for LAN/WAN connectivity, network switches, Wi-Fi, VPN, and related networking infrastructure. Perform basic troubleshooting of Windows Servers, Active Directory, DNS, DHCP, and file servers. Diagnose and resolve network connectivity and system performance issues, escalating complex incidents to relevant teams.