Vendor Operations: Sr. Executive / Manager

Key Responsibilities: 1. Vendor Development & Management • Identify, onboard, and develop new vendors (fleet owners, transporters, and driver partners) across regions. • Conduct vendor scouting to expand the company’s vehicle supply base. • Build and maintain strong relationships with existing vendors to ensure consistent performance and availability. • Negotiate rates, service levels, and contractual terms with vendors to ensure cost efficiency and reliability. • Monitor vendor performance against KPIs such as vehicle placement, turnaround time, and service quality. • Address vendor issues promptly and implement corrective actions to maintain service standards. • Participate in RFQs and reverse auctions for transportation. 2. Booking, Payments & Profitability Management • Verify new daily bookings against driver journals and customer freight rate agreements. • Ensure timely advance payment processing for all confirmed bookings. • Review and approve driver payment amounts; verify vendor bank account changes or modifications. • Evaluate and approve profit margins as per company guidelines and ensure profitability tracking. 3. Operations & Execution • Ensure timely and adequate vehicle availability across all lanes and customer requirements. • Coordinate with internal operations, sales, and finance teams to match demand and supply efficiently. • Manage bookings received from branches and mobile app platforms. • Collect customer and vehicle details, onboard them in the admin portal, and assign drivers for dispatch. • Initiate fund transfers for trip commencement and ensure operational readiness. • Track and monitor ongoing trips, e-waybill validity, and transit progress. • Provide real-time updates to branches and customers. • Follow up on “On Delivery” bookings to ensure prompt delivery and authorization. • Drive operational excellence through improved turnaround time and vehicle utilization. 4. Expansion & Location Development • Identify and develop new operational locations to expand the company’s logistics network. • Conduct feasibility studies for new hubs and vendor clusters. • Liaise with local transport associations and potential partners for regional market development. 5. Trip Closure & Reporting • Ensure timely trip closure and proper authorization in the system. • Prepare and circulate daily reports on pending and completed trips. • Maintain and update Daily Active Trips Report (EOD) and Corporate Customer DSR (Daily Status Report). • Prepare periodic MIS reports on vendor performance, cost optimization, and operational KPIs. 6. Issue Resolution & Coordination • Follow up and resolve escalations and disputes efficiently. • Coordinate with Branches, Agencies, IT, POD, Commercial, and Marketing Teams for seamless operations. • Address customer complaints promptly and escalate critical issues as required. • Ensure customer satisfaction through proactive communication and problem-solving. 7.