Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Genesys Cloud AI Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in monitoring system performance and proactively identify potential issues to prevent disruptions. - Support junior team members by sharing knowledge and providing guidance on technical challenges. - Participate in the development and refinement of operational processes to improve service delivery. - Engage in continuous learning to stay updated with evolving technologies and industry best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud AI. - Strong problem-solving abilities with experience in incident and problem management within complex IT environments. - Ability to create and manage Requests for Change and maintain comprehensive knowledge base documentation. - Experience collaborating effectively with vendors and cross-functional teams to resolve technical issues. - Familiarity with operational stability practices and service management frameworks. - Excellent communication skills to facilitate clear and efficient information exchange. Additional Information: - The candidate should have minimum 3 years of experience in Genesys Cloud AI. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.