Technical Support Engineer L2 – Switching

Technical Support Engineer L2 – Switching This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you’ll do: Summary: This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies. Key Responsibilities: The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.  Demonstrate ownership of customer reported issues till resolution.  Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.  Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.  Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.  Mandatory Skills: Excellent verbal and written communication, presentation and customer handling skills.  Ability to logically troubleshoot complex and high impact problems  Self-learner with appetite for continuous development.  In-depth knowledge of the following: Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]  IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),  IP routing protocol (BGP, OSPF, RIP),  Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.  Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage. What you need to bring: Preferred Work Experience:  Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers  Troubleshooting complex networking in Routing/Switching domain  Experience in working with Product Development/Engineering team to resolve customer reported issues.  Proven track record of implementing automation technologies.  Network Design and implementation experience in Datacenters would be a plus.  Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).