Technical Consultant

Job Title Technical Consultant Job Description The Technical Consultant is responsible for playing a critical role in consulting with key clients to understand their complex, high-impact technical and business needs, offering strategic recommendations that drive significant value and align with long-term goals, working under limited supervision. The role leads the development of advanced technical solutions, including detailed design documentation, system architectures, and integration frameworks, ensuring successful end-to-end implementation and optimization. The role involves designing innovative, customized approaches to address intricate client challenges and contributing to the evolution of best-in-class methodologies. An exciting opportunity has become available for a Technical Consultant to join the Philips Clinical Informatics business. The role will focus on implementation, remote support, troubleshooting, upgrade, and lifecycle services for PerformanceBridge and Advanced Visualization solutions used by healthcare customers globally. In this role, you will help customers maintain reliable clinical and operational workflows by diagnosing complex applications, infrastructures, operating systems, databases, and integration issues. You will work closely with Philips customers and R&D teams to resolve escalations, improve serviceability, and reduce customer downtime. This is a global role and requires flexibility to work any 40 hours in the week to support a 24x7 follow-the-sun operating model. Key Areas of Responsibility Provide L2/L3 remote technical support to global customers for Philips PerformanceBridge and Advanced Visualization solutions. Troubleshoot complex software, hardware, operating system, database, network and integration issues with minimal supervision. Perform remote upgrades, configuration changes, health checks, and operating system security patching in line with customer change-control requirements. Monitor system health periodically and work proactively to prevent or minimize unplanned downtime. Diagnose and resolve customer issues using logs, system metrics, application behavior, service tools, and structured problem-solving methods. Escalate product defects and complex technical issues to R&D and engineering teams with clear evidence, reproduction steps, logs, and business impact. Collaborate with Engineering, and Global Support team to improve installation quality, support readiness, and future service requirements. Document findings, actions, root cause, customer communication, and resolution steps accurately in the relevant service systems. Support knowledge sharing through troubleshooting notes, best practices, lessons learned, and technical coaching for peers. Maintain a strong customer-first mindset while balancing technical quality, speed of resolution, compliance, and cost-effective solutions. Experience and Qualifications