Tech Operations and Support, Principal Analyst

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement About the Role We are seeking a highly capable Offshore Delivery Manager to lead the Technology Operations (Tech Ops) portfolio for a US-based Pharma client. This role requires full ownership of delivery from the India offshore center across Power BI–based reporting operations, Databricks-driven data operations, and Field Alerts (business rule–based and machine learning–based), along with exposure to data mastering and stewardship processes. The individual will serve as the primary offshore point of contact (POC) for the client — accountable for ensuring delivery excellence, operational stability, and stakeholder confidence across the Tech Ops landscape. Key Responsibilities 1. Ownership of Tech Ops Delivery Own and drive the complete Tech Ops delivery portfolio covering Reporting, Data Operations, Field Alerts, and supporting data processes. Act as the key offshore POC for the client, ensuring seamless coordination, proactive communication, and delivery governance. Oversee SLA management, quality assurance, and operational efficiency across multiple workstreams. Lead governance reviews, status reporting, and drive continuous improvement initiatives. 2. Reporting Operations (Power BI) Manage offshore Power BI reporting operations, including report refreshes, data validations, and publishing workflows. Oversee data quality checks, workspace governance, and access management. Collaborate with onshore business and analytics teams to address issues, prioritize enhancements, and drive adoption. Maintain documentation, process standardization, and control adherence for reporting operations. 3. Data Operations (Databricks) Oversee Databricks-based data pipelines supporting daily data processing and transformation activities. Govern operational workflows, job monitoring, failure recovery, and performance optimization. Drive automation opportunities to reduce manual intervention and enhance stability. Ensure adherence to change management and release processes for all data operations. 4.