Success Operations Associate

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Shift: 7:30 pm - 4:30 am IST (Indian Standard Time) , to support business in the US. Location: Remote - India Role Description: The Success Operations Associate (SOA) will join ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. The SOA will work together with the Operations and Supply Chain Innovation team to support ShipBob’s largest merchants. The role expectations include building and managing solid partnerships with merchants through white-glove support and also ensure performance standards are met and exceeded. The role also requires you to work in collaboration with Product, Operations, Implementation, Supply Chain Innovation and the Merchant Success teams. This role reports to the Manager, Merchant Success Operations. The backup for this role is the Manager, Merchant Success Operations. What you’ll do: Create and accurately maintain merchant-facing purchase order trackers that reflect current PO status as well as other merchant and retailer specific data. Coordinate shipments by communicating with operations, transportation companies/brokers to ensure timely load pickups of purchase orders from the ShipBob fulfillment centers. Create accurate and compliant BOLs in accordance with retailer and GS1 standards. Manually create/generate retailer packing slips, shipping labels, carton & pallet labels where necessary. Arrange dock appointments for outbound shipments. Provide retail compliance team with supporting documentation as needed for any retailer chargebacks issued to aid in the dispute process. Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions. Submit error-free shipment notices to the retailers.