Sr. Associate, Technical Specialist - Common Data Environment

Technical Specialist - Common Data Environment (Autodesk) Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?   AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.  Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…  Come join the A-Team at AirTrunk, where the cloud meets the ground.   A Snapshot  The Technical Specialist - Common Data Environment (CDE) is responsible for operational support, configuration and enhancement of AirTrunk’s project information environment using Autodesk Construction Cloud. Reporting to the Service Owner, the role supports controlled document and model exchange, review workflows and project information handover across data centre design and construction projects. The specialist works with Project Delivery, Design, Construction, Operations, external partners and Technology teams to keep the CDE stable, secure and governed, while maintaining high-quality documentation and user enablement. Your Day to Day Autodesk CDE Support & Service Delivery ·         Provide Level 1 and 2 support for Autodesk Construction Cloud incidents and service requests, escalating complex product or integration issues where necessary. ·         Triage project access, document, model, workflow and review issues; investigate causes and coordinate timely resolution with project teams and Autodesk support. ·         Collaborate with the Service Desk, Project Delivery, Design, Construction and external support teams to meet service levels and maintain project continuity. Autodesk Platform Configuration & Maintenance ·         Administer approved Autodesk Construction Cloud accounts, projects, members, roles, permissions and folder structures. ·         Configure and maintain project templates, naming conventions, metadata, document attributes, review workflows and transmittal settings as applicable. ·         Support platform updates and enhancements while maintaining access control, version history, auditability and compliance with security and information governance standards. Change Delivery & Testing ·         Deliver approved CDE configuration changes and enhancements with project information owners, implementation partners and technical teams. ·         Prepare test scenarios and data; conduct configuration and regression testing and support business-led UAT for workflows, permissions, integrations and reports.