Sr.Associate, Technical Specialist - Asset Management

Technical Specialist - Asset Management (IFS) Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?   AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.  Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…  Come join the A-Team at AirTrunk, where the cloud meets the ground.   A Snapshot  The Technical Specialist - Asset Management is responsible for operational support, configuration and enhancement of AirTrunk’s enterprise asset management solution using IFS. Reporting to the Service Owner, the role supports implementation and ongoing service delivery for asset registers, maintenance planning and work management across data centre and corporate environments. The specialist works with Facilities, Operations, Finance, Procurement and Technology teams to keep IFS stable, secure and fit for purpose, while maintaining accurate asset data, quality documentation and user knowledge. Your Day to Day Asset Management Support & Service Delivery ·         Provide Level 1 and 2 support for IFS incidents and service requests, escalating complex product or integration issues where necessary. ·         Triage asset, maintenance, work order, inventory and user access issues; investigate causes and coordinate timely resolution with site teams and vendors. ·         Collaborate with the Service Desk, Facilities, Operations and other support teams to meet service levels and maintain continuity of critical asset processes. IFS Configuration & Maintenance ·         Configure and maintain approved IFS EAM settings, asset structures, locations, maintenance plans, task lists, work order flows and related business rules. ·         Support IFS environment administration, controlled configuration promotion, patching, upgrades and minor enhancements. ·         Maintain system integrity, role-based access, auditability and compliance with security, segregation-of-duties and governance standards. Change Delivery & Testing ·         Deliver approved IFS changes and enhancements with asset process owners, implementation partners and technical teams. ·         Prepare test scenarios and data; conduct unit and regression testing and support business-led UAT for workflows, integrations and reports. ·         Ensure changes, migration loads and releases are documented, approved and deployed in accordance with SDLC and change-management processes. Asset Data & Knowledge Management