Sr. Associate - Netsuite

Technical Specialist - Finance Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?   AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.  Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…  Come join the A-Team at AirTrunk, where the cloud meets the ground.   A Snapshot  The Technical Specialist - Finance is responsible for the operational support, configuration, and enhancement of Finance systems and solutions. Reporting to the Service Owner, this role provides advanced technical support  , manages Level 1 and 2 service  requests and incidents, and delivers small changes and updates. The Technical Specialist ensures systems are stable, secure, and optimised, while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement. Your Day to Day Operational Support & Service Delivery Provide Level 1 and 2 support for incidents and service requests, escalating where necessary. Monitor system performance and proactively identify and resolve issues. Collaborate with Service Desk and other support teams to ensure timely and effective resolution. System Configuration & Maintenance Perform system configuration and parameter updates in line with approved change processes. Support patching, upgrades, and minor enhancements. Maintain system integrity and ensure compliance with security and governance standards. Change Delivery & Testing Deliver small-scale changes and enhancements in collaboration with business and technical teams. Conduct unit testing and support user acceptance testing (UAT) as required. Ensure changes are documented and deployed in accordance with SDLC and change management processes. Documentation & Knowledge Management Create and maintain technical documentation including configuration records, support procedures, and change logs. Contribute to the knowledge base by documenting solutions, known issues, and troubleshooting guides. Support training and onboarding of support staff through clear and accessible documentation. Collaboration & Continuous Improvement Work closely with the Service Owner to identify opportunities for system optimisation and automation. Participate in root cause analysis and problem management activities. Stay current with platform updates and industry best practices relevant to the supported systems. Requirements    Essential: