Sr. Associate I, Network & Server Operations

Summary of Position: Alcon is the world’s foremost eye care company, with a rich 70-year history of pioneering advancements in the field. We operate globally, extending our services to over 140 countries, aiming to enhance the quality of life through improved vision. Join us and contribute to a leading organization where your efforts make a meaningful difference daily.  We are seeking a dedicated Senior Network Operations Analyst to operate and improve our Infrastructure Services which include LAN, WAN, Data Center, Voice & Video and Public Cloud platforms. This role is pivotal in ensuring that our global infrastructure services are delivered and managed excellently, adhering to best practices and industry operational standards. · Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines. · Collaborate with various teams to maintain service quality, security, and compliance. · Participate in service reviews, continual improvement and change management sessions. · Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security. Key Responsibilities:  · Manage NOC Infrastructure Services to meet agreed service levels. · Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, Vxlan, ISE, Firewall’s. · Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms. · Perform network performance monitoring, optimization, and fault resolution. · Manage IP addressing, subnetting, and network segmentation in Bluecat. · Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent). · Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards. · Support incident and major incident management and ensuring accurate service documentation. · Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary. · Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities. · Document network configurations, changes, and troubleshooting steps. · Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions. · Recommend improvements in network design, performance, and automation. · Stay current with emerging networking technologies and industry trends. Benefits of Working with Us: · Engage in dynamic work environments and collaborate with passionate professionals. · Be part of Alcon's new Network Operations Center. · Collaborate with passionate professionals. · Experience in an international, collaborative workplace. · Get involved with cutting-edge Infrastructure technologies and service management practices. Key Requirements/Minimum Qualifications: · University degree in Computer Science, Engineering, or a related field.