Sr. Associate II, Field Technical Service Engineering

Job Description SummaryResponsible to ensure all Alcon equipment at customers’ site and demo equipment are functioning effectively as per the specifications. Identifying and correcting more complex problems associated with start-up -Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs -Developing on-going relationships with customers to secure future business - AMC/CAMC sale and renewals -Instructing clients on the proper usage and operation of equipment -Documenting and maintaining clients’ service logs -Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Job DescriptionAt Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.The Sr. Associate II, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose, and repair equipment, perform preventative maintenance, and manage installations and upgrades. This role requires advanced technical knowledge, innovative problem-solving, and leadership skills to support team performance and operational efficiency.