Software Engineering Manager

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description ServiceNow ITOM Senior Engineer The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. The Opportunity As a ServiceNow Software Engineer, you will design, develop, configure, and customize (when necessary) ServiceNow applications and services. You will deliver new functionality across applications, support the entire development life cycle and assist the platform support. A ServiceNow ITOM (IT Operations Management) Developer specializes in implementing and customizing ServiceNow’s ITOM modules, which include areas like Event Management, Discovery, Service Mapping, Cloud Management, and Orchestration. Responsibilities Configure and implement IT Operations Management (ITOM) modules such as Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. Establish integrations with third-party monitoring tools (e.g., SolarWinds, Grafana, Splunk, App Dynamics, etc.). Establish integrations with third-party Job monitoring tools (e.g., Databricks, Tidal, Monte Carlo, Airflow etc.). Use connectors, APIs, or SNMP to gather events from various systems into ServiceNow. Streamline IT operations through orchestration and resource optimization. Configure and optimize Event Management to capture alerts, process events, and enable streamlined incident response. Develop and implement integrations between ServiceNow ITOM and external tools or cloud platforms or monitoring systems. Design and implement correlation rules to reduce event noise by associating related events into one alert or root cause. Enhance visibility into operations and reduce IT downtime by improving system monitoring and performance.