Service Management Transformation Analyst

What success looks like in this role: Job Title: Service Management Transformation Analyst Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Role Purpose Support Service Management transformation by analysing operational information, identifying improvement opportunities, developing practical automation and AI-enabled solutions, and assisting senior specialists with implementation. This role is intended for someone earlier in their career who has sound Service Management fundamentals, strong analytical ability, curiosity and the potential to develop into a transformation specialist. Key Responsibilities Analysis and Improvement ·       Analyse incident, problem, change and service operational data to identify patterns, recurring issues and improvement opportunities. ·       Support proactive Problem Management and service-improvement activities. ·       Validate findings with Service Management practitioners, resolver teams and technical specialists. ·       Help quantify the expected and realised impact of improvements. AI and Automation Support ·       Identify repetitive manual activities that may be suitable for automation. ·       Use approved AI and productivity tools to accelerate analysis, reporting, documentation and operational activities. ·       Support development and testing of simple ServiceNow workflows, Power Automate solutions, dashboards or similar automations. ·       Document use cases, testing results, controls and user guidance. Service Management Delivery ·       Support Incident, Major Incident, Problem, Change and Continual Improvement activities as required. ·       Assist senior specialists with process assessments and transformation initiatives. ·       Maintain improvement actions, risks, decisions, dependencies and outcome tracking. ·       Help ensure that operational learning is converted into practical actions rather than reporting alone. Technical Collaboration ·       Work alongside Cloud, Infrastructure, Application, Platform and Engineering teams. ·       Learn how monitoring, events, logs, metrics and traces connect with Service Management processes.