Senior Service Management Transformation Specialist

What success looks like in this role: Job Title: Senior Service Management Transformation Specialist Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Role Purpose Support and deliver Service Management transformation initiatives across client environments, improving how Incident, Major Incident, Problem, Change and related practices operate. The role combines strong Service Management knowledge with practical exposure to automation, AI, analytics, observability and modern engineering practices. The individual is expected to identify opportunities, work effectively with technical teams and independently own defined improvement initiatives from analysis through implementation. Key Responsibilities Service Management Improvement ·       Assess existing Incident, Major Incident, Problem, Change and related operational practices. ·       Identify process friction, unnecessary governance, repetitive work and opportunities for simplification. ·       Own defined improvement initiatives from assessment through implementation and benefit tracking. ·       Help shift Service Management measures from activity and volume toward stability, prevention, efficiency and business outcomes. Problem Management and Service Stability ·       Analyse incidents, recurring failures, work notes, monitoring events, changes and other operational data to identify problem candidates. ·       Drive proactive Problem Management and recurring-incident prevention within assigned scope. ·       Work with resolver and engineering teams to convert analysis into corrective and preventive actions. ·       Measure avoided recurrence, reduced operational effort and improved service stability. Change Management Modernisation ·       Identify change activities suitable for standardisation, automation and simplified risk-based governance. ·       Support integration between Change Management and CI/CD or engineering workflows. ·       Help reduce unnecessary manual governance while maintaining appropriate risk, audit and compliance controls.