Senior Production Support Engineer

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. About the Role Position Title: Manager / Assistant Vice President Corporate Title: Assistant Vice President Reporting to: Vice President Location:  Bengaluru                         Job Profile: Senior Application Support Engineer Position details: We are seeking a highly motivated professional for the position of Application Support Engineer (L2/L3) for production applications within Information Technology Department under Systems Office for Asia. The Senior Application Support Engineer is responsible for providing advanced production applications support across APAC region. The successful candidate will be part of a dynamic team that undertake Business-As-Usual responsibilities in supporting the bank’s application systems. This role plays a critical part in maintaining applications stability, performance and integrity of business-critical applications. As a hands-on 2nd level resolver, the role investigates and resolves incidents and service requests across application, database, configuration, integration and environment layers, escalating code related issues to development teams where required. The role supports day-to-day business operations, contributes to root-cause analysis, and identifies opportunities to improve monitoring, automation, and operational practices. Working collaboratively with technology and business stakeholders, the role helps strengthen service reliability and the quality of technology services provided to the business. Roles and Responsibilities: Assist stakeholders through application support, which includes problem investigations, analysis, and troubleshooting user issues. Work closely with various application teams to ensure reliable application services through effective collaboration and communication. Coordinate with multiple teams to raise support tickets, analyzing root causes following incidents, and resolving all production issues. Actively identifying opportunities to innovate, automate and improve operational efficiency. Troubleshooting and resolving application issues in accordance with SLAs, including database querying, data analysis, and issue resolution.