Senior Product Designer

Entity: Technology Job Family Group: IT&S Group Job Description: You will work with This role operates within a cross-functional product team and collaborates closely with product managers, engineers, researchers, and other designers. Engagement may also extend to data, operations, and support teams when product experiences intersect with broader operational processes. The team values thoughtful discussion, constructive feedback, and knowledge sharing. Designers contribute to maintaining strong design practices while supporting collaboration across disciplines. Let me tell you about the role The Senior Product Designer is responsible for shaping complex product experiences that require a strong understanding of user needs, business objectives, and system dependencies. The role focuses on structuring end-to-end user journeys, translating research insights into practical design solutions, and supporting teams in navigating ambiguous problem spaces. Work at this level requires strong foundations in interaction design, service thinking, and visual design. The role contributes to the development of scalable product patterns and ensures design outcomes remain consistent with established systems and accessibility standards. Awareness of emerging technologies, including AI-enabled tools and product capabilities, supports informed design decisions and efficient design workflows. What you will deliver Research and insight synthesis: Research activities such as interviews, usability testing, and behavioral observation are planned or supported. Insights are synthesized into journey maps, experience principles, and structured design recommendations. Experience design: User journeys, task flows, and interaction patterns are defined for complex product workflows. Service blueprints may be created to illustrate user interactions and supporting system processes. Design execution and prototyping: Wireframes, prototypes, and high-fidelity interfaces are developed using established design systems and accessibility standards. Cross-functional collaboration: Design solutions are developed in partnership with product and engineering teams to ensure alignment with product requirements and technical constraints. Design facilitation and feedback: Workshops, feedback sessions, and collaborative discussions are facilitated to improve design outcomes and support shared understanding. Design system contribution: Opportunities to strengthen design systems are identified through new or refined patterns that support consistency across products. AI-assisted design exploration: AI-supported tools may be used for exploration, research synthesis, or documentation, with attention to accuracy, ethics, and inclusivity. What you will need to be successful (Experience and Qualifications) •                    Several years of hands-on product design experience delivering complex digital experiences.