Senior Manager, Global Mobility Operations

Career Category Human Resources Job Description ABOUT AMGEN If you feel like you are part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.    Role Summary The Senior Manager, Global Mobility Operations leads the day-to-day operational delivery of Amgen's global mobility and immigration programs, ensuring employees are supported through compliant, efficient and consistent relocation and immigration services. This role translates enterprise mobility strategy into operational execution while leading service delivery, vendor engagement, process improvement, compliance and a high-performing team. The role leads service delivery, vendor engagement, operational performance, process improvement, compliance and a high-performing Global Mobility Operations team with full people-management accountability. As a trusted advisor to HR, Talent Acquisition and business leaders, the Senior Manager helps deliver an exceptional employee experience that enables Amgen to attract and move talent in support of its mission to serve patients. Key Responsibilities Lead day-to-day execution of global mobility programs supporting domestic and international employee movement. Translate enterprise mobility strategy, policy direction and business objectives into team priorities, operating plans, service standards, KPIs and measurable operational outcomes. Drive operational excellence through process improvements, automation and standardized ways of working. Ensure consistent execution of mobility policies, procedures and operational governance. Oversee operational delivery of relocation services supporting new hires, international assignments, transfers and localization activities. Lead the processes while partnering with internal Tax, external tax provider, team members and HR leaders, related to cross-border, non-traditional movement for remote work and role relocation requests Oversee operational processes for trailing equity and trailing bonus for our Mobile population, coordinating with tax vendor and providing guidance to internal payrolls, HR and staff members Partner with Tax vendor and provide oversight to global payrolls related to shadow payroll reporting for compensation, relocation and trailing income Resolve complex operational issues while balancing employee experience, compliance and business priorities. Own operational performance and outcomes across Global Mobility Operations, including service quality, compliance, timeliness, employee experience and continuous improvement. Partner with external providers to support timely and effective service delivery.