Senior Manager – CRM, Field Experience Engineering Lead

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Position Summary We are looking for a senior technology leader to head Field Experience Engineering for the Global Sales Systems & Capabilities team within CBIT (Commercial Business Insights & Technology) in Hyderabad. Anchored on Veeva Vault CRM, this role leads the Field Enablement team and owns the technology experience of BMS field teams worldwide: the CRM platform and its adjacent field capabilities, the user experience layered on top of them, and the quality, speed and reliability with which new capability reaches the field across global markets. This is a techno-functional, people-leadership role. You will lead a multidisciplinary Field Enablement team of CRM engineers and UI/UX engineers; and partner with Field Integrations and Test Management leads, Global Veeva IT Architecture, Enterprise Architecture, IT Business Partners and commercial stakeholders to shape the field roadmap, not only execute it. A core part of the mandate is establishing new ways of working for the Field Enablement team, so that it operates as a product-minded, outcome-focused engineering group that enables field capability rather than a ticket-driven CRM support function. Technology Environment Field platforms: Veeva Vault CRM (or Veeva CRM), Veeva Align, Veeva Network / OpenData, Veeva Vault content, Meetings & Events and digital engagement tooling. Integration & data: Enterprise integration and cloud data platforms (AWS, Databricks and similar) at a working, architecture-level understanding; you will partner with, not run, the integration and data engineering towers. AI, UX & emerging: GenAI assistants and agentic workflows, CRM Suggestions / Next Best Action, embedded analytics; modern UI/UX practice; CI/CD, test automation and release tooling. Key Responsibilities Field Experience & Platform Ownership Own the field experience on Veeva Vault CRM and adjacent capabilities (Align, Network, Events etc.), so the field sees one coherent, reliable and intuitive toolset. Define and execute the Field Enablement roadmap on Vault CRM: govern configuration and customisation standards, prioritise capability releases with the business, and drive adoption and stabilisation across global markets. Act as the techno-functional authority for field capability, translating commercial and field-sales needs into scalable, compliant solution designs. New Ways of Working & Emerging Capability