Senior Infrastructure SRE, Object Storage

Function Services Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.    If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description ROLE SUMMARY: The Senior Infrastructure SRE, works as part of a small L3 Support team responsible for the delivery of NextGen Archive (NGA) and Enterprise Vault Services to a specific client based on agreed SLAs, maintaining a high level of customer satisfaction. The role is involved in daily operations, including Change Management, Capacity Management and complex incident and problem resolution. He/She will apply advanced subject matter knowledge to solve complex technical issues and is regarded as a subject matter expert. The role also provides expertise and technical guidance to functional project teams and participates in cross-functional initiatives where NGA/EV expertise is needed. Mentoring/training junior staff members where and when required. RESPONSIBILITIES: • Act as a Senior Storage SRE within a L3 Support team with aspects of Solutions/Architect and working closely with Engineering and Vendor Support functions. • Provision, configure, maintain and troubleshoot multiple HCP platforms, distributed across the world. • Identify and implement improvements to enhance, optimise the NGA/EV Services, making proactive recommendations to the Service Delivery Management Team. This will include, but not be limited to, areas of capacity, performance, availability, stability, cost and support roadmaps. • Perform periodic capacity and performance planning of the NGA/EV Services and inform the Service Delivery Management Team of key findings and recommendations. • Respond to and resolve NGA/EV-related incidents, managing all necessary communication with other technical teams and the management team. • Translate engineering and security standards to deliver low level design documents and large and medium-scale deployments. • Take ownership of and perform life cycle management activities such as code and firmware upgrades. • Support auditory, regulatory and risk and compliance initiatives that contain deliverables related to the NGA/EV services. • Assist the Project Team as a Subject Matter Expert with respect to Solution Design and Transition of Services from Project to Operations. • Provide On-Call support on a defined rotation with some OOH work required as needed. Qualifications and key technical skills: • Minimum of 7 years’ experience in Object Storage technology. Preferably HCP with HCI.