Senior Hotel Partner Solutions Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Introduction to the Team Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Within the Hotel Partner Solution team, you will help maintain reliable services and improve technical solutions that support hotel partners and Expedia Group’s global marketplace. You will collaborate across technical and business teams to investigate complex issues, strengthen operational processes and deliver improvements that enhance partner and traveler experiences. Key Responsibilities In this role, you will: Support day-to-day operations in 24x7 production or equivalent technical environments. Lead investigations and remediation for high-impact service disruptions and complex operational issues. Analyze data, system patterns and precedents to identify underlying causes and recommend preventative solutions. Configure and operate cloud infrastructure using automation, Infrastructure as Code and operational tooling. Monitor, test and improve code and technical solutions within continuous integration and deployment environments. Lead small, well-defined technical projects in partnership with cross-functional stakeholders. Participate in technology and infrastructure initiatives, contributing to delivery plans and technical assessments. Prepare concise, balanced and evidence-based incident reports and communicate work status clearly. Identify chronic issues and product opportunities through data analysis and stakeholder collaboration. Develop and maintain support documentation, standards and procedures for technical teams. Mentor junior analysts and share knowledge, guidance and effective troubleshooting practices. Identify process improvements that enhance organizational efficiency, customer satisfaction and employee experience. Experience and Qualifications Required Bachelor’s degree in computer science, information technology, engineering or a related technical field; or equivalent related professional experience.