Senior Engineer II - SRE (AI-First)

What is Contentstack? Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system. While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time. Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce & Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! What you will be working on Reliability of a multi-tenant platform under growth: Defining SLIs and SLOs for the services in your area, instrumenting them honestly, and having the error-budget conversation when one is at risk. Making releases boring: Progressive delivery through Argo CD — canary and blue/green, automated verification, fast rollback — so a bad change is contained in minutes rather than escalated. Release management at pace: Coordinating what ships and when across [N] services, with change gates that catch problems without becoming a queue. Helm as a product, not a pile of charts: Reusable, tested, versioned charts that other teams can depend on. Incident response and what happens after: Leading incidents on the platform, then writing the postmortem and landing the follow-up work — the part most teams skip. Removing toil rather than absorbing it: Every recurring manual task is a candidate for automation in Python, Bash, or Ansible, and you'll have the time budget to actually do it.