Senior Analyst, SAP Service Management & Leasing

POSITION SUMMARY Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock.  The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms. The Senior Analyst for Service Management & Leasing plays a pivotal role in ensuring the implementation and optimization of Order to Cash (O2C) solutions at Zoetis. This individual is tasked with spearheading Service Management initiatives within O2C, with a focus on supporting the Service Management and Diagnostic business units. Responsibilities: Collaborating with stakeholders to understand business processes and design solutions. Act as internal consultant and design architect for SAP global solution, working with Business Partners. Develop, prototype, test and implement solution improvements to increase stability, usability, and functionality to enable end users to meet business objectives. Responsible for EMEA, APAC regions and report to ZICC Product Expert. Creating and maintaining technical documentation, including design documents, user guides, and release notes. Good understanding of SAP ERP/S4HANA systems with strong analytical, problem-solving, and communication skills are essential. Engage in continuous performance tuning and reengineering of existing integrations to improve processing efficiency and reduce latency POSITION RESPONSIBILITIES Percent of Time Develop, prototype, test and implement Order Mgt. functionality and integration with other SAP modules like Vistex for pricing, Hybris integration and Service management tools for Order to Cash - 30% Develop, prototype, test and implement Service Management and Leasing functionality and integration with other SAP modules like Vistex for pricing and Hybris integration for O2C - 30% Deliver local statutory requirements for international markets. - 30% Occasionally support AMS team in high priority issues and come up with solutions - 10% ORGANIZATIONAL RELATIONSHIPS Interacting with business stakeholders to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives. Participate in project planning activities, risk assessment, and scheduling for SAP projects. Interacting with external vendors or partners who provide software or services that need to be integrated with SAP systems. Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within Zoetis IT landscape. Coordinate with developers and other members of the development team to implement integration solutions, share knowledge, and address technical challenges. EDUCATION AND EXPERIENCE Education: Bachelor’s or Master’s in Business management, Information Technology, or a related field. Experience: 5-7+ years of combined SAP O2C experience with multiple full life cycle implementations