Scientific Support Specialist – Endotoxin Detection Systems & Microbiology

Scientific Support Specialist – Endotoxin Detection Systems & Microbiology Location: Hyderabad, India This is an office‑first role. Working together in person supports close, real‑time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 40% of your time (two days per week). The actual location of this job is in Hyderabad, India. Relocation assistance is available for eligible candidates and their families, if needed. Intro Summary of the Role The Scientific Support Specialist provides expert scientific and technical support for Lonza's endotoxin testing portfolio, including reagents, consumables, software solutions, and instrumentation such as the Nebula® Multimode Reader and PyroTec™ PRO Automated Endotoxin Testing System. The role serves as a subject matter expert (SME) in microbiology, bacterial endotoxins, and endotoxin testing methodologies, supporting customers, sales teams, field service engineers, product management, quality, and R&D. The incumbent is responsible for resolving complex scientific inquiries, troubleshooting product performance issues, supporting method development and validation activities, conducting customer training, and ensuring the successful implementation of endotoxin testing solutions in regulated environments. What you will get: An agile career with the opportunity to drive global HR transformation and continuous improvement initiatives An inclusive and ethical workplace where you collaborate with senior stakeholders across a global organization. The chance to shape the future of HR through automation, digital solutions, and innovation Meaningful work that enhances employee experience, operational excellence, and delivers lasting business impact Access to global benefits via https://www.lonza.com/careers/benefits What you will do: Scientific and Technical Support Provide advanced scientific support for endotoxin testing products, reagents, consumables, and instrumentation. Support customers utilizing:Kinetic Chromogenic LAL assays Gel Clot assays Turbidimetric assays Recombinant Factor C (where applicable) Endotoxin testing software and data management solutions Troubleshoot complex assay performance, contamination, inhibition/enhancement, and validation issues. Interpret customer-generated data and recommend scientifically sound corrective actions. Support product investigations, complaint handling, and root cause analyses. Instrument and Software Expertise Act as scientific expert for the Nebula® Reader and PyroTec™ PRO System. Support installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ) activities. Assist customers with:Instrument configuration Method setup Software workflows Data analysis Regulatory compliance requirements Collaborate with Field Service Engineers on instrument-related investigations. Microbiology Expertise