Salesforce Business Analyst

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: About the Role We are looking for an experienced Salesforce professional to design and deliver scalable, secure, and user-friendly solutions for complex business requirements. In this role, you will work closely with business and technology stakeholders to translate requirements into effective declarative solutions across the Salesforce platform. You will take ownership of advanced automation, security, and configuration while helping improve platform standards and reduce technical debt. This is an excellent opportunity for someone who enjoys solving complex problems and influencing the long-term evolution of a Salesforce environment. Key Responsibilities Design and implement complex declarative solutions across multiple Salesforce objects and business processes. Build and maintain advanced Salesforce Flow orchestrations and reusable automation frameworks. Configure sophisticated sharing and security models, including organization-wide defaults, role hierarchies, sharing rules, permission sets, and access controls. Maintain clear traceability between business requirements, solution designs, and platform configurations. Create and maintain solution design documents and other technical documentation. Troubleshoot complex issues involving configurations, automations, data access, and user permissions. Support user acceptance testing, release planning, deployment readiness, and post-release validation. Conduct peer reviews of configuration and automation changes to promote quality and adherence to platform standards. Identify opportunities to simplify solutions, standardize processes, improve maintainability, and reduce technical debt. Collaborate effectively with business stakeholders, developers, architects, administrators, and testing teams. Basic Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or another relevant field. Five to seven years of hands-on Salesforce configuration and implementation experience. Current Salesforce Certified Administrator credential. Strong expertise in Salesforce Flow, security model design, sharing architecture, and complex business-process configuration.