Sales Operations Analyst

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Pune Shared Services Centre was built to drive efficiencies in Sales Operations activity and support the Americas Divisional Sales Theatre with specialized focus on SalesForce data quality, reporting and ensuring the requisite tools are provisioned. As a Sales operations analyst, this role will be an integral part in the shared service centre responsible for responding to case load and inquiries from the Sales teams it supports. What You’ll Do: Tackle the daily administration and support caseload of Salesforce.com database including Accounts, Contacts, Opportunities and Territory Assignments. Act as internal Help Desk resource for all Salesforce.com user support issues with the Sales organization and work with the Technical support team to expedite resolution. Ensure and maintain data integrity in Salesforce. Ensuring global consistency in sales operations processes and practices. Participate in ad hoc projects, as required, to improve the operations and process flow of the Shared Resource Centre What You’ll Need: Strong mathematical/analytical background with the ability to understand complex data and resolve difficult problems. Excellent communication skills are a must with good command over written and spoken English. 2+ Years of Experience in Sales Operations, Marketing Operations, Channel/Partner Ops or applicable quantitative role. Familiarity with AI-powered sales tools and platforms (e.g GenAi, Gemini Ai, Claude etc.) to improve Salesforce data quality amd reduce manual work wherever possible. Previous experience with SFDC and tools like: DnB, SalesNav, Zoominfo etc Good knowledge of MS Office and Excel. Experience with a “Shared Resource Centre”.