Representative 4 - Credit & Collections

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role conducts in-depth investigations and resolves complex and escalated fraudulent activity requiring advanced and specialized expertise. It entails managing emerging fraud scenarios and complex shipping issues and contributing to policy development. The role serves as a subject matter expert and provides guidance to representatives and leaders to support effective fraud resolution, customer experience, and financial operations. Job Description Core Responsibilities Applies advanced and specialized fraud expertise to investigate complex and emerging fraud activity, evaluate evidence and relevant information, determine remediation, and inform risk-based decision-making.  Reviews sensitive customer information and documents to support complex fraud investigations and account resolution.  Strategizes balanced responses to complex lost, damaged, or stolen mobile device shipping or transit claims, aligning remediation efforts with regulatory and company standards.  Addresses new and emerging fraud scenarios, contributing expertise to the development and documentation of work policies and procedures.  Ensures accurate account remediation in alignment with current policies, maintaining a commitment to precision and correctness.  Maintains a proactive and solution-focused approach in complex and escalated fraud investigations, safeguarding customer and company interests.  Documents investigative details thoroughly to support the identification of fraud trends, usage patterns, and broader operational issues.  Keeps abreast of product features, fraud trends, and network capabilities to provide informed and case-specific resolutions.  Collaborates with departments across the Credit, Collections, and Fraud organization to optimize processes and expedite issue resolution.  Serves as a subject matter expert for representatives and leaders, providing guidance on complex and emerging fraud scenarios.  Identifies process improvement opportunities, recommends solutions, and shares insights to enhance fraud operations and team effectiveness.  Supports the implementation of new processes and initiatives through training, knowledge transfer, and readiness activities.