Representative 3 - Credit & Collections

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This job conducts in-depth investigations and resolves fraudulent activity involving mobile products and complex scenarios. The role manages escalated fraud and shipping issues, makes risk-based decisions, and contributes to the development of fraud policies and procedures. The role supports customer experience and financial operations while serving as a resource to representatives. Job Description Core Responsibilities Applies strong fraud knowledge to investigate suspicious order activity, review evidence and account history, determine necessary remediation, and inform risk-based decision-making.  Reviews sensitive customer information and documents to support fraud investigations and account resolution.  Strategizes balanced responses to lost, damaged, or stolen mobile devices during shipping or transit claims, aligning remediation efforts with regulatory and company standards.  Addresses new and emerging fraud scenarios, contributing to the development and documentation of new work policies and procedures.  Ensures accurate account remediation in alignment with current policies, maintaining a commitment to precision and correctness.  Maintains a proactive and solution-focused approach in complex fraud investigations, safeguarding customer and company interests.  Documents investigative details thoroughly to ensure clarity and aid in the identification of fraud trends and usage patterns.  Serves as a resource to representatives by providing guidance on complex fraud investigations and escalations.  Provides operational support and guidance to representatives, helping maintain business continuity and address escalated issues.  Completes work assignments independently with limited supervision, while generally operating within standard policies, protocols, and procedures.  Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.  Other duties and responsibilities as assigned. Employees at all levels are expected to Understand our Operating Principles; make them the guidelines for how you do your job.