Representative 1 - Credit & Collections

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This job investigates potentially fraudulent customer and order activity, with a focus on mobile products and established fraud scenarios. The role applies foundational knowledge of fraud processes and policies to review account information and available evidence, identify potential fraud, and take appropriate action within established procedures. The role supports accurate fraud resolution and helps protect customer and company interests. Job Description Core Responsibilities Applies foundational fraud knowledge to investigate suspicious order activity, review account history and available evidence, identify potential fraud, and take appropriate action within established procedures.  Reviews sensitive customer information and documents to support fraud investigations and account resolution.  Investigates established lost, damaged, or stolen mobile device shipping or transit claims and applies established remediation procedures.  Ensures accurate account remediation in alignment with current policies and procedures.  Maintains a solution-focused approach to fraud investigations while safeguarding customer and company interests.  Documents investigative details thoroughly to maintain clear and accurate case records.  Escalates fraud scenarios that fall outside established procedures.  Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.  Other duties and responsibilities as assigned.  Employees at all levels are expected to Understand our Operating Principles; make them the guidelines for how you do your job.  Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.  Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.  Win as a team - make big things happen by working together and being open to new ideas.