Production Monitoring Engineer

Role Overview The Monitoring Engineer is a hands‑on technical role responsible for the day‑to‑day administration, configuration, and maintenance of enterprise monitoring platforms, with a primary focus on New Relic. The role supports the delivery of effective monitoring and observability across FNZ platforms by implementing agreed monitoring standards, maintaining tooling health, and ensuring monitoring configurations remain current and reliable. This position works closely with Monitoring Architects, Senior Analysts, Production Support, and Engineering teams. Monitoring requirements, strategy, and design direction are driven by Architects and senior operational stakeholders; the Monitoring Engineer is responsible for implementing, maintaining, and supporting those requirements effectively. The Monitoring Engineer plays a key role in ensuring monitoring tooling enables timely issue detection, efficient incident investigation, and improved platform reliability. Team Responsibilities The current climate has no tolerance for slow performance, broken functionality or downtime with a need for constant and clear visibility into the end-to-end performance of our production applications. Application Monitoring – developing new and innovative solutions to our monitoring requirements. Stakeholder Communication – ensuring all monitoring solutions are embedded into production BAU and handed over to our operational support teams. Project management – Manage our monitoring solutions from design, build, test, implementation and handover. Our team follows a Devops model so we will maintain our tooling and build for any upgrades, defects or improvements after go live. Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations. Specific Role Responsibilities Administer and maintain New Relic monitoring components under guidance from Architects and Senior Analysts, including agent configuration, alert policies, dashboards, and integrations. Ensure New Relic agents are installed, configured correctly, and upgraded in accordance with agreed schedules and standards. Implement monitoring for new services, applications, or infrastructure following provided requirements and design guidance. Assist in managing requests for new monitoring deployments or changes, ensuring they are implemented accurately and consistently. Support the maintenance of alerting rules and thresholds to ensure they are meaningful, reliable, and aligned with operational needs. Create and maintain dashboards and visualisations to support Production Support and Engineering teams. Maintain accurate documentation, including setup guides, configuration details, and operational runbooks. Support vendor support cases and escalations, including collecting evidence and implementing recommended fixes. Assist in tooling health checks and reviews to ensure monitoring platforms remain operational and effective.