Senior Legal Counsel

Senior Legal Counsel, Transformation & Service Enablement Field Location- Gurgaon, India Reports to- Head of Legal, Risk & Compliance Shared Services Department- Legal, Risk & Compliance Shared Services Hub Role Description The Senior Legal Counsel, Transformation & Service Enablement leads the design, transition and continuous improvement of legal services within FNZ’s India Legal, Risk & Compliance Shared Services Hub. The role is accountable for mobilizing new services, programme and project delivery, process and control design, SOPs and knowledge enablement, data-led improvement, and the development of AI, automation and legal-technology use cases within agreed governance. The role combines credible legal judgement with strong transformation, legal-operations, programme-delivery and change-management capability. It does not own platforms, governance or substantive legal positions assigned to Legal Operations, Procurement, Technology or onshore legal teams, and it partners with the Service Delivery & Workforce leader to transfer stabilized services into business-as-usual operations. Team Responsibilities ·        Lead the Hub transition, transformation and service-enablement portfolio. ·        Design and mobilize scalable services, processes, controls, documentation and hand-offs. ·        Drive responsible AI, workflow automation, self-service and contract-process optimization within owner governance. ·        Coordinate Hub knowledge, templates, playbooks, SOPs and change-adoption activity while preserving substantive ownership. ·        Use operational data to prioritize improvement and demonstrate benefits. Specific Role Responsibilities 1. Transition and Mobilization ·        Own transition plans, workstream governance, milestones, risks, dependencies and stakeholder communications for new services entering the Hub. ·        Lead discovery, scope confirmation, process mapping, knowledge transfer, training packs, readiness assessment, hyper care and stabilization. ·        Define entry, exit and BAU acceptance criteria with the Service Delivery & Workforce leader and relevant onshore owner. ·        Conduct post-transition reviews and apply lessons learned to future mobilizations. ·        Maintain a transition pipeline aligned to the phased service catalogue and avoid mobilizing work whose ownership, risk treatment or prerequisites are unresolved. 2. Process, Knowledge and Service Design ·        Design fit-for-purpose intake, triage, workflow, escalation, quality and control processes. ·        Create and maintain process maps, SOPs, operating documentation, training packs and controlled hand-off materials. ·        Coordinate template, precedent, clause-library and playbook administration, version control and implementation using content approved by the relevant onshore legal owner. ·        Assess new service requests for feasibility, standardization, automation potential, capability needs and transition readiness. 3.