Product Analyst

Product Analyst Location: Global (Remote) Reports to: VP of Product Employment Type: Full-time

MISSION AT RWAZI

Rwazi’s AI-powered SaaS platform serves enterprise clients who rely on decision-grade data and actionable intelligence.

The Product Analyst owns the quantitative visibility layer of the product.

This role analyzes user behavior, product performance metrics, feature adoption, and retention signals to inform product strategy and roadmap decisions.

The Product Analyst ensures product decisions are grounded in evidence, not intuition.

CORE MANDATE

The Product Analyst is accountable for:

- Measuring and interpreting user behavior across the SaaS platform

- Tracking feature adoption, engagement, and retention metrics

- Identifying friction points and drop-offs

- Translating behavioral data into actionable product insights

- Providing structured recommendations to VP of Product

This is a product intelligence role embedded inside product execution.

KEY RESPONSIBILITIES

USER BEHAVIOR ANALYSIS

- Track user journeys across dashboards, workflows, and modules

- Identify usage frequency patterns across accounts

- Analyze session depth, repeat usage, and expansion signals

- Detect behavioral differences across verticals and enterprise segments

FEATURE PERFORMANCE & ADOPTION

- Monitor new feature launch performance

- Track adoption velocity and engagement rates

- Identify underutilized features and diagnose causes

- Support A/B testing and experiment analysis

RETENTION & EXPANSION METRICS

- Measure account-level retention and churn indicators

- Identify signals predictive of expansion or contraction

- Build cohort analyses across industries and client tiers

PRODUCT KPI GOVERNANCE

- Define and maintain core product metrics

- Ensure data accuracy and consistency across dashboards

- Maintain product performance reporting cadence (weekly/monthly)

INSIGHT GENERATION & STRATEGIC INPUT

- Translate data into clear, structured insights

- Provide recommendations to VP of Product and cross-functional teams

- Surface early warning signals affecting product health

ROLE IMPACT

Strong performance in this role results in:

- Data-driven roadmap decisions

- Faster detection of product friction

- Improved feature adoption rates

- Higher retention and expansion metrics

- Reduced reliance on anecdotal product feedback

This role strengthens the intelligence behind product evolution.

WHAT THIS ROLE IS NOT

- This is not a passive reporting role

- This is not general business analytics disconnected from product

- This is not ad-hoc dashboard building only

This role requires structured reasoning, proactive insight generation, and product fluency.

QUALIFICATIONS AND PROFILE

We are looking for individuals who demonstrate:

- 3–6+ years in product analytics or SaaS analytics roles

- Strong fluency in SQL, data modeling, and analytics tooling

- Experience working closely with Product teams