Director of Product Design (SaaS)

Director of Product Design (SaaS) Location: Global (Remote) Reports to: CEO Employment Type: Full-time

MISSION AT RWAZI

Rwazi’s AI-powered Customer SaaS Platform equips enterprise brands with decision-grade, zero-party consumer intelligence.

The Director of Product Design owns the design system, user psychology architecture, and product experience across the enterprise platform.

This is a senior individual contributor role. It is not a people-management layer.

The Director of Product Design is expected to be deeply hands-on — designing core workflows, dashboards, data visualizations, and habit-forming product mechanics that drive enterprise adoption, stickiness, and expansion.

This role defines how Rwazi feels, flows, and grows inside enterprise accounts.

CORE MANDATE

The Director of Product Design is accountable for:

- Designing an enterprise-grade SaaS experience that drives repeat usage

- Embedding viral and expansion mechanics within a B2B platform

- Aligning UX with revenue metrics (account expansion, frequency, referrals)

- Building and maintaining a scalable design system

- Elevating design as a strategic growth lever

This role directly impacts product adoption and account value growth.

KEY RESPONSIBILITIES

ENTERPRISE USER PSYCHOLOGY & VIRALITY ARCHITECTURE

- Design habit-forming workflows that increase session frequency

- Embed internal sharing, collaboration, and referral triggers

- Align feature UX with enterprise buying cycles and expansion logic

- Convert satisfied users into internal advocates across departments

DESIGN SYSTEM OWNERSHIP

- Define and maintain scalable UX and visual systems

- Establish global UX patterns suitable for enterprise audiences

- Ensure consistency across dashboards, analytics, and workflow modules

- Continuously refine usability as platform complexity grows

PRODUCT GROWTH ALIGNMENT

- Design interfaces that encourage deeper data exploration

- Optimize dashboards and alerts to increase recurring engagement

- Align UX decisions with measurable product metrics

- Partner with Product and Sales to align design with revenue goals

IMPLEMENTATION & ITERATION

- Own the full design lifecycle from concept to post-launch optimization

- Prototype rapidly and test with real users

- Partner closely with Engineering to ensure high-fidelity execution

- Use analytics, A/B testing, and feedback loops to refine continuously

CROSS-FUNCTIONAL INFLUENCE

- Collaborate with Product, Engineering, Sales, and Customer Success

- Present design strategy and outcomes to executive leadership

- Translate complex data functionality into intuitive experiences

ROLE IMPACT

Strong performance in this role results in:

- Increased usage frequency per enterprise account

- Higher multi-department adoption

- Improved retention and expansion rates

- Clear, intuitive enterprise dashboards

- Stronger product-led growth signals

This role determines whether Rwazi becomes a tool or a habit.