Order-to-Cash Product Execution

Career Category Supply Chain Job Description Senior Associate, OTC Product Execution  Global Supply Chain | Customer Experience & Order-to-Cash Role Overview  We are seeking a highly motivated and detail-oriented Senior Associate, Order-to-Cash (OTC) Product Execution, to support and enhance critical Customer Experience & Order-to-Cash operations across the global supply chain landscape. This role plays a key part in ensuring operational excellence, business continuity, process standardization, system optimization, automation, and digital innovation across OTC processes. The ideal candidate combines strong end-to-end OTC business process knowledge with digital systems expertise, process improvement capabilities, automation skills, stakeholder management, and a passion for continuous improvement. You will collaborate with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial affiliates to support global operations, drive process excellence, identify automation opportunities, support business transitions, and contribute to strategic digital transformation initiatives. The successful candidate will help analyze current-state OTC processes, develop process documentation to identify operational inefficiencies and bottlenecks, and support the implementation of sustainable process improvements through automation, standardization, and digital enablement. Experience leveraging technology to simplify processes, reduce manual effort, and improve business outcomes will be highly valued. This position offers an excellent opportunity to work in a highly collaborative global environment while contributing to transformational digital supply chain, process excellence, automation, and AI-enabled initiatives. Key Responsibilities  Business Operations & Digital Product Execution Support  Support SAP S/4 HANA transition activities including UAT/OQ testing, cutover, hypercare, stabilization, and business readiness activities. Provide operational support for OTC systems and digital platforms including SAP S/4 HANA, Salesforce, EDI, RPA, AI-enabled solutions, and reporting tools. Analyze end-to-end OTC processes to identify inefficiencies, bottlenecks, duplicate activities, manual touchpoints, and process improvement opportunities. Develop and maintain process maps, SOPs, and L1-L4 process documentation to support operational excellence, standardization, and automation initiatives. Partner with business stakeholders to simplify, standardize, and optimize OTC processes through technology-enabled solutions. Support automation initiatives leveraging RPA, AI, workflow technologies, and digital solutions to improve efficiency, quality, scalability, and customer experience. Manage and resolve complex operational and system-related issues through structured troubleshooting, root cause analysis, and corrective actions.