Order Fulfilment Lead - Insulation & Components

Location: Mysore, Karnataka, India Job ID: R0124444 Date Posted: 2026-11-04 Company Name: HITACHI ENERGY INDIA LIMITED Profession (Job Category): Customer Service & Contact Center Operations Job Schedule:  Full time Remote: No Job Description: Job Description The opportunity Hitachi Energy is currently looking for an Project Specialist for PGTR I & C Factory to join their team in MYSURU, India. This team seeks a skilled and motivated individual. Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business’s comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company’s transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert™ Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability. The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills. How you’ll make an impact Own end-to-end execution of projects for assigned region from order booking to dispatch, ensuring adherence to timelines, quality, and customer commitments. Drive key order handling activities including Sales Order Booking, BOM creation, drawing release, and delivery confirmation. Collaborate with Production and SCM to verify material readiness, production scheduling, and dispatch planning. Act as primary interface with customers for delivery updates, order clarifications, and after-sales issue resolution. Ensure effective documentation management including dispatch and payment documents. Resolve post-delivery concerns such as shortages, wrong supplies, and claims, ensuring customer satisfaction. Lead and manage a team of Project/Order Handling professionals, ensuring clarity of roles, workload balance, and performance outcomes. Drive goal setting, performance management, and periodic reviews, aligned with business and customer KPIs. Build team capability through coaching, mentoring, and structured development plans (functional + behavioral). Foster a high-performance, customer-centric culture, ensuring accountability and collaboration across functions. Ensure team adherence to standard processes, SAP discipline, and compliance requirements.